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Ferlano · Return Policy · Archive N°01

Returns &
Exchanges

Return conditions

Returns are accepted within 14 days of receiving your order, provided the piece is unworn and in its original condition.

Any piece showing signs of use, perfume, or damage cannot be returned.

Items must be returned in their original packaging.

How to return

1. Contact us at [email protected] with your order number and reason for return.

2. We will send you the return address and instructions.

3. Ship the item back at your own expense — return shipping costs are the responsibility of the customer.

4. Once received and inspected, we will process your refund within 5 business days.

Refunds

Refunds are issued to the original payment method. Initial shipping costs are non-refundabl